Refund & Cancellation Policy
Last Updated: October 6, 2026
This policy applies to Ousia Premium purchases made on our website (ousiki.com) and processed by Razorpay. Purchases made through the Google Play Store are governed by Google Play's own refund policy.
Nature of the product
Ousia Premium is a digital access pass. All website plans are one-time purchases with no auto-renewal, granting access for a fixed period (30 or 365 days). There is nothing to "cancel" to stop future charges — no recurring charge is ever created.
Refunds
- Did not receive access: If your payment succeeded but Premium did not unlock in the app within a reasonable time, contact us (below) and we will either restore access or issue a full refund.
- Duplicate / accidental charge: Contact us within 7 days and we will refund the duplicate charge.
- Change of mind: Because this is instantly-delivered digital access, we generally do not offer refunds once access has been used. If you have not opened or used Premium, contact us within 7 days and we will consider a refund at our discretion.
Approved refunds are returned to the original payment method via Razorpay, typically within 5–7 business days (bank timelines may vary).
How to request
Email us via the Support page with your payment reference / Razorpay order ID and the email used at checkout. We aim to respond within 2 business days.
Related
See Pricing and Terms of Use.